Refund Policy

Last Updated: January 1, 2026

1. Digital Nature of Goods

Memorial Art Studio provides intangible digital services generated via Artificial Intelligence. Due to the nature of these products – which can be downloaded, copied, and stored immediately – we generally do not offer refunds once a service has been rendered (i.e., once an image has been generated).

2. Credit Purchases

Unused Credits: If you have purchased a credit pack and have not used any credits, you may request a full refund within 14 days of the purchase date.

Used Credits: Once a credit has been used to attempt an image generation, that portion of the purchase is non-refundable, regardless of your personal preference for the artistic result.

3. Exceptions & Quality Guarantee

We strive for excellence. We will offer a refund (or restore credits to your account) in the following specific circumstances:

• Technical Failure: If the system consumed a credit but failed to deliver an image output due to a server error.
• Low Quality Output: If the generated image has severe, objective distortions (e.g., severe artifacting, incomplete rendering) not inherent to the style requested. In this case, please contact support for a free re-generation.

4. Subscription Cancellations

If you are subscribed to a recurring plan (e.g., Agency Plan), you may cancel your subscription at any time. Cancellations will prevent future charges, but previous months' charges are non-refundable. You will retain access to your remaining credits until the end of the billing cycle.

5. How to Request a Refund

To initiate a refund request, please email our support team at support@lovedonephoto.com.

Please include:

• Your Order ID / Transaction ID
• The email address associated with your account
• A brief explanation of the issue (including screenshots of the failed generation if applicable)

We aim to review and process all qualified requests within 3-5 business days.