Everything You Need to Know
Clear answers for your most heartfelt questions. Discover how we bridge the gap between memory and reality.
24/7 Support
Our compassionate team is always here to help you through the memorial process.
Privacy First
Your family photos are encrypted and handled with the utmost dignity.
Fast Delivery
Receive your high-resolution memorial portrait in as little as 24 hours.
Quality Promise
Unlimited revisions until you are 100% satisfied with the result.
COMMON QUESTIONSFrequently Asked
Frequently Asked
Questions
Everything you need to know about our memorial photo service.
Our system uses advanced neural networks to isolate the subject from the original photo, match the lighting, perspective, and color grading of the new photo, and blend them seamlessly.
Clear, high-resolution portraits work best. However, our artists are experts at restoring old, blurry, or damaged photos to ensure they look perfect in your new family picture.
While the AI preview is nearly instant, our professional hand-retouched versions are typically delivered within 24 to 48 hours to ensure every detail is perfect.
Absolutely. We use industry-standard encryption for all uploads. Your photos are never shared with third parties and are only used for your specific project.
Yes! You can combine multiple people from different eras and photos into one unified family portrait. There is no limit to the number of people we can add.
We provide files in 300 DPI resolution, which is the standard for high-quality professional printing on canvas, fine art paper, or traditional photo paper.
We offer both. You can download the high-resolution digital file instantly after approval, or order museum-quality prints delivered directly to your door.
We offer a 100% satisfaction guarantee. We will work with you through unlimited revisions until the portrait perfectly honors your loved one's memory.
Still have questions?
We understand that creating a memorial project is a sensitive journey. Our specialists are ready to walk you through it.