Shipping & Delivery

Understanding how your memorial art is delivered to you, both digitally and physically.

Digital Downloads

For the vast majority of our orders, delivery is instant. Once you generate your portrait using our AI tool, the high-resolution file is available for download immediately.

  • Instant access after generation
  • Sent via email for backup storage
  • 300 DPI resolution ready for local printing

Physical Prints

If you choose to order a canvas or framed print through our partners, shipping times vary by location.

USA & Canada3-5 Business Days
United Kingdom4-6 Business Days
International7-14 Business Days

Secure Packaging

We treat every physical order with extreme care to ensure it arrives safely.

  • •Canvas prints are wrapped in protective foam.
  • •Framed prints use reinforced corner guards.
  • •All shipments are fully insured against damage.

A Note on Customs

For international orders outside of the US and EU, additional customs fees or import duties may apply depending on your country's regulations. These fees are the responsibility of the recipient.